### Example Email Thread:
```
From:
[email protected]
To:
[email protected]
CC:
[email protected],
[email protected]
Subject: Re: Urgent Complaint - Order #TEC-2023-089
Dear Mr. Wagner,
thank you for your quick response. The proposed solution is generally acceptable.
However, we require:
1. Written confirmation of cost coverage for the rework (€3,400)
2. A binding deadline for the replacement delivery, no later than July 25, 2023
3. A report on quality assurance measures that will prevent similar problems in the future
We are keeping the defective components ready for pickup. Please let us know when your logistics partner will collect them.
Best regards,
Thomas Müller
Head of Procurement
Tech Systems GmbH
-------- Original Message --------
From:
[email protected]
To:
[email protected]
CC:
[email protected],
[email protected],
[email protected]
Subject: Re: Urgent Complaint - Order #TEC-2023-089
Date: July 12, 2023 2:32 PM
Dear Mr. Müller,
we deeply regret the quality problems that occurred with our delivery. After reviewing the documentation and images you submitted, we confirm the error in our production.
We propose the following solution:
- Complete replacement of the defective components
- Return of the defective parts at our expense
- Provision of a technician to assist with any installation difficulties
We can guarantee the replacement delivery within 10 working days. Regarding the additional costs incurred through rework, we request a detailed breakdown.
Best regards,
Klaus Wagner
Key Account Manager
Supply Corp GmbH
-------- Original Message --------
From:
[email protected]
To:
[email protected]
CC:
[email protected],
[email protected]
Subject: Urgent Complaint - Order #TEC-2023-089
Date: July 11, 2023 9:15 AM
Dear Sir or Madam,
we hereby file a complaint regarding the electronic components delivered on June 10, 2023 (Order #TEC-2023-089).
During quality inspection, significant soldering defects were found in approximately 15% of the delivered components (30 out of 200 pieces). The affected parts are unusable for our production and require extensive rework.
This causes us additional costs of approximately €3,400 and jeopardizes our production schedule.
Please find attached:
- Detailed error description with visual documentation
- Delivery note and order number
- Test protocol from our quality assurance
We expect an immediate response and solution proposal by July 14, 2023 at the latest.
Best regards,
Thomas Müller
Head of Procurement
Tech Systems GmbH
```