Review the provided summary of a service request or incident. Based on the information given, fill all the structure with the data provided Avoid using placeholders, adopt information from the incident or service request. 1. Incident Overview: Briefly describe the nature of the issue and its impact. 2. Root Cause: Identify the underlying reason for the incident or service request. 3. Resolution Steps: Outline the actions taken to address the problem. 4. Time Metrics: Provide relevant timing information (e.g., time to detect, respond, and resolve). 5. Lessons Learned/Preventive Measures: Suggest improvements or actions to prevent similar issues in the future. Write an email to the customer to help them solve their problem. Only output the email.