help me model a new process in servicemanagement for a managed cloud provider that serves banks in germany and must comply with EU / ECB regulations --- focus on incident management describe the process in excrutiating detail, with all possible tasks / activities, gateways, edge case handling etc review your anwers and propose and updated BPMN flow, as text not XML just yet make sure to include: requirements * for security incidents, it should call another process <security process>, which we model later * implement 3 levels of support * at any step during the escalation, decide whether the case is an incident (eg, clear problem is present) or a service request (eg, customer orders a certain service, or general questions). if service request, stop incident management process and start <service request process>, which we will define later routine - Task: Log the incident. - Task: Initial diagnosis and priority setting. - Gateway: Decision – Is it a Major Incident (e.g., affecting multiple banks, sensitive data, security incident)? - Task (Yes): Escalate to Major Incident Team, Notify affected banks. - Task (No): Assign to support team for resolution. - Task: Work on Incident. - Task: Incident resolution. - Task: Root cause analysis (optional, only for Major Incident in the <problem management>, will be defined later) and documentation. - End Event: Close Incident. ---